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AJCN Online SUBSCRIBER HELP & SERVICES

Frequently Asked Questions
about Institutional Subscriptions

  1. My institution has a subscription to AJCN and access to the AJCN Online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

    Your institutional subscription has not yet been activated.

    The person who activated the online subscription did not enter in all needed IP addresses for your institution.

    The person who activated the online subscription does not realize that some subnets of your institution are routed through a proxy server.

    What should I do?

    1. Send us Feedback so we can begin to diagnose the problem.
    2. Talk to your librarian, and let them know you are having trouble.

  2. My library subscribes to the paper AJCN, and I can't get access to it online. Why?

    Your institution has not yet activated its institutional subscription to AJCN Online. All subscribers to the paper journal also receive access to the online journal. Notify your library that you would like access to the AJCN Online, and encourage your librarian to activate the online subscription.

  3. Who from my institution can access AJCN Online?

    The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to AJCN Online.

  4. What is an Institution?

    For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

    For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

  5. How will this work?

    When someone attempts to use AJCN Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access AJCN Online simultaneously.

    If readers want to access AJCN Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member or nonmember individual subscription.

  6. What subscription packages are available?

    Member Subscribers have access to
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AJCN Online from any computer connected to the Internet. [Membership Information]

    Individual (Nonmember) Subscribers have access to
    Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to AJCN Online from any computer connected to the Internet. [Subscription Rates]

    Institutional Subscribers have access to
    Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. [Subscription Rates]

  7. How can I tell if my institution has subscribed to AJCN Online?

    If your institution has a subscription, you will automatically have access to the tables of contents, abstracts, full-text searching, full-text display, PDFs, Medline and GenBank links, and future tables of contents. You will also see a button at the top of the page confirming that you are signed in as part of an institution.

  8. Can my institution subscribe only to the electronic version?

    Yes, at the present time, the electronic version is provided to subscribers of the paper version of the AJCN as an added benefit, or can be ordered without a print copy of the journal.

  9. Will we still be able to get the paper version? And for how long?

    Yes, institutions and individuals will be able to receive the paper version for the foreseeable future.

  10. If our AJCN Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to AJCN Online, you have access to all years of the database.

  11. How can I access the AJCN Online if I am not an ASN member and I don't have access through an institutional subscription?

    You may purchase the AJCN as an Individual (Nonmember) subscriber or you may wish to apply for ASN membership. Without a subscription you have access to the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

    Non-subscribers can also access the AJCN through our "Pay Per Access" feature. When you click on or search for the article you want, you will see a page telling you that it requires a subscription. In the middle of that page, you will see "Purchase Short-Term Access". You can either pay for admission to the entire site for 7 days or pay for admission to a specific issue for 30 days. When you choose, you will go to a "Purchase Temporary Access" page where you can securely pay with your credit card. If you wish to purchase only a single article, simply locate the article and click on the "Purchase Article" link on the right side of the page.

Still have questions?

For additional information, contact the AJCN between 9 a.m. and 5 p.m. (EST) at

The American Journal of Clinical Nutrition
9650 Rockville Pike
Bethesda, MD 20814-3998
(301) 634-7052
Fax: (301) 634-7892
E-mail: FEEDBACK


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